Privacy & Cookies Policy
Effective date: [Insert Date]
This Privacy & Cookies Policy (together with our Terms and Conditions and any other documents referred to in it) explains how Hosticko (“Hosticko”, “we”, “us”, “our”) collects, uses, stores, shares, and protects personal data when you visit or use https://hosticko.com (the “Website”) and related services, including our client portal at https://client.hosticko.com (the “Client Portal”) (together, the “Services”).
Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it. By using the Website, Client Portal, or Services, you acknowledge that you have read and understood this policy.
1) Who We Are
Hosticko is the controller of personal data processed under this policy (meaning we decide how and why your personal data is processed), unless we state otherwise.
Contact
Sales: sales@hosticko.com
Support: support@hosticko.com
2) Eligibility (18+ Only)
Our Services are intended for adults. You must be at least 18 years old to use the Website, Client Portal, or Services. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us personal data, please contact support@hosticko.com so we can take appropriate action.
3) Information We May Collect
We may collect and process the following categories of personal data:
- Account & contact details: name, email address, phone number, billing address, company/business name (if applicable), username, and password (stored in a protected/hashed form).
- Service & billing details: purchased services, plan selections, renewals, invoices, transaction references, subscription status, and customer communications related to billing. We do not store full payment card details on our servers.
- Support & communications: support tickets, emails, chat messages, call notes, and any files you attach or provide to help resolve issues.
- Technical & usage data: IP address, device identifiers, browser type, operating system, referral URLs, pages viewed, timestamps, diagnostic logs, and security events (e.g., login attempts).
- Cookies & tracking data: cookie identifiers and information about how you use the Website and Client Portal.
If you provide personal data about someone else (for example, a team member), you confirm you have authority to do so and that they have been informed about this policy.
4) How We Collect Your Data
- When you create an account, place an order, or manage services through the Client Portal.
- When you fill in forms on the Website or Client Portal.
- When you contact sales or support, or submit tickets and attachments.
- Automatically through cookies and similar technologies when you browse and log in.
- From operational and security logs generated during normal hosting platform activity.
5) How We Use Your Data
We use personal data to:
- Provide, operate, maintain, and improve the Website, Client Portal, and Services.
- Create and manage your account, including authentication and password resets.
- Process orders, subscriptions, renewals, invoicing, and payments (in USD).
- Provide customer support, troubleshoot issues, and respond to requests.
- Monitor, prevent, and investigate abuse, prohibited activity, and security incidents.
- Send service-related communications (e.g., invoices, renewal notices, outages, security alerts, policy updates).
- Measure and improve marketing performance (where enabled) across advertising platforms.
- Comply with legal obligations and enforce our Terms and Conditions.
6) Cookies, Analytics & Advertising
We use cookies and similar technologies to run the Website/Client Portal, secure sessions, remember preferences, analyze traffic, and measure advertising performance.
6.1 Cookie categories
- Strictly necessary cookies: required for core functionality and security (e.g., login sessions, fraud/abuse prevention, load balancing).
- Preferences cookies: remember your settings and choices (where applicable).
- Analytics cookies: help us understand how visitors use the Website and improve performance.
- Marketing/measurement cookies: help measure advertising performance and improve relevance of campaigns.
6.2 Advertising & analytics platforms we may use
We may use tracking and measurement tools provided by third-party platforms, including: Google, Meta, TikTok, LinkedIn, and X. These providers may collect or receive information from cookies, pixels, and similar technologies when you interact with our ads or visit our Website. They process personal data under their own privacy policies.
6.3 Managing cookies
You can control cookies through your browser settings. Disabling cookies may affect Website or Client Portal functionality, including the ability to log in and manage services. You can learn more about cookies at allaboutcookies.org.
Please note that third parties may set their own cookies or similar technologies. We do not control those technologies directly.
7) IP Addresses & Technical Logs
We may collect IP addresses and technical logs for system administration, security monitoring, diagnostics, and preventing abuse. This information is typically used to protect the integrity and reliability of our Services.
8) Payments (Stripe)
Payments are processed by Stripe. Payment card details are handled by Stripe and are not stored on our servers. If recurring payments are enabled, Stripe may use tokenization or similar methods to support secure renewals.
Stripe processes data under its own privacy policy. Please review it here: https://stripe.com/privacy.
We do not store credit card details and we do not share customer financial details with third parties, except as necessary to process payments and comply with applicable law.
9) Data Sharing & Disclosures
We may share personal data only in limited situations, such as:
- Service providers: vendors that help us operate the Services (e.g., infrastructure, email delivery, customer support tooling, analytics/measurement, and payment processing). These providers are required to protect data and use it only for providing services to us.
- Legal requirements: where required by law, legal process, or lawful requests from authorities.
- Protection of rights: to enforce our Terms and Conditions, investigate abuse, or protect the rights, property, or safety of Hosticko, our users, or others.
- Business transfers: if we sell, merge, or reorganize part or all of our business, personal data may be transferred as part of the transaction (subject to appropriate safeguards).
We do not sell your personal data.
10) International Data Transfers
Because we provide services globally, your personal data may be processed in countries other than your own. Where required, we use reasonable measures designed to provide an appropriate level of protection for international transfers.
11) Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. This includes access controls, security monitoring, and protective technologies where appropriate.
No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential and for any actions taken through your account.
12) Data Retention
We keep personal data only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and protect our systems and users. Retention periods may vary based on the type of data (e.g., billing records, support tickets, and security logs).
13) Your Rights & Choices
Depending on your location, you may have rights regarding your personal data, such as the right to request access, correction, deletion, restriction, objection, or portability, and the right to withdraw consent where processing is based on consent.
To exercise your rights, contact support@hosticko.com. We may need to verify your identity before responding.
14) Marketing Preferences
Where permitted by law, we may send marketing communications. You can opt out at any time by using the unsubscribe link included in our emails or by contacting sales@hosticko.com.
15) Third-Party Links
The Website may contain links to third-party sites. Those sites have their own privacy policies and we are not responsible for their practices. Please review their policies before submitting personal data.
16) Changes to This Policy
We may update this Privacy & Cookies Policy from time to time. Changes will be posted on this page and, where appropriate, we may notify you via the Website, Client Portal, or email. By continuing to use the Services after an update becomes effective, you agree to the updated policy.
17) Contact Us
Questions, comments, and requests regarding this Privacy & Cookies Policy are welcomed and should be addressed to:
Sales: sales@hosticko.com
Support: support@hosticko.com