What is Enmail Gateway? #

Enmail Gateway is an outgoing email management interface integrated into cPanel. It provides:

• Delivery metrics (success vs failed sending activity)
• Detailed email logs (sender, recipient, subject, timestamps, and delivery status)
• Quarantine controls (release eligible emails and reduce false positives over time)
• Clear failure explanations so you can fix the root cause faster

How to Access Enmail Gateway in cPanel #

1. Log in to your cPanel.
2. Go to the Email section.
3. Click Enmail – Outgoing Emails.
4. Select the domain you want to review to load its sending logs and delivery data.

Understanding the Dashboard #

After selecting a domain, you’ll typically see two key areas:

1) Delivery Metrics #

• Total Sends (for the last 30 days)
• Successful Sends (for the last 30 days)
• Failed Sends (for the last 30 days)
• Success Rate (for the last 30 days)

2) Email Logs #

The log list gives you per-message visibility, usually including:

• ID (unique message identifier)
• Date (timestamp of send attempt)
• Sender (email address that sent the message)
• Recipient (destination email address)
• Subject
• Details (delivery status + reason when blocked/quarantined/failed)
• Actions (available options, such as releasing quarantined mail)

How to Release Quarantined Emails #

If an outgoing message is flagged as possible spam, it may be placed into quarantine (instead of being delivered immediately).
If the email is eligible for release:

1. Find the email in the log list.
2. Click Release in the Action column.

How to Report an Email Issue to Hosticko Support #

If an email is failing or being quarantined and you’re not sure why, send our support team the message details:

1. Locate the email in Enmail logs.
2. Use the copy icon next to the email’s ID to copy delivery details.
3. Paste the copied details into your support ticket.

Open a ticket here:
Hosticko Support Center

Troubleshooting Failed Email Deliveries #

When a message fails, the Details column usually explains what went wrong in simple language.
Here are the most common fixes that solve the majority of outgoing email issues:

1) Check your domain authentication (SPF / DKIM / DMARC) #

• Make sure your domain has valid SPF and DKIM records.
• If you use DMARC, confirm it aligns with your sending setup.
• In cPanel, you can often manage this under Email Deliverability.

2) Confirm the recipient address is valid #

• Typos, deactivated inboxes, or full mailboxes can cause immediate bounces.
• Try sending to an alternate address to verify quickly.

3) Review your email content #

• Avoid spam-trigger wording, misleading subjects, and suspicious links.
• Don’t attach risky file types; use cloud links when possible.
• Keep formatting clean (especially for automated messages).

4) Watch sending volume #

• Bulk sending from shared hosting can trigger rate limits and filtering.
• If you’re sending newsletters or campaigns, consider a dedicated email service (transactional SMTP / marketing platforms).

Performance Notes (Good to Know) #

• Loading time: Email logs can take a bit to load, especially for busy domains.
• Domain selection matters: You’ll only see logs for the domain you selected.
• Near real-time visibility: Recent sending activity usually appears quickly in the logs.

FAQs #

Why are my emails going to quarantine? #

Usually because the message looks spammy (content, links, sending pattern) or the domain authentication isn’t strong enough.
Check the log “Details” first, then confirm SPF/DKIM and sending behavior.

Can I release every quarantined email? #

Not always. Some emails exceed the system threshold and are blocked entirely, which means they can’t be released from the interface.

What should I share with support if an email fails? #

Share the message ID and copied delivery details from the Enmail logs. That gives support enough to investigate quickly.